As a contractor or service provider you must be able to guarantee your customers reliable troubleshooting. Even the most modern and high-performance technology cannot prevent errors which require on-site service. Our TROX CUSTOMER SUPPORT Team is happy to help in case of functional errors with TROX products and systems, both within and after the guarantee period.
In order to process error messages in the most timely and effective manner, please remember to provide the following data:
- Delivery date of the TROX components and systems
- TROX - commission numbers and position numbers
- Product description
- Short description of the error
Please send us your request via our Online Service Request Form.
Or speak to one of our contact partners in Technical Services.